With the Shortcut - Zendesk integration, you can associate Zendesk tickets to new or existing Shortcut Stories, search for Shortcut Stories, associate tickets from other help desk and bug tracker tools, and filter for views on which Shortcut Stories are linked to external tickets.

Linking Zendesk Tickets to Existing Shortcut Stories in Zendesk 

1. Click Link Existing Story in the Zendesk apps sidebar
2. In the new dialog, search for the Shortcut Story by name or Story Number. 
3. Once you've identified the Story you'd like to link, select by clicking, and press the Link to Story button. 
4. Clicking on any linked Story from the Zendesk UI will take you to the Story in Shortcut.

Linking Tickets to New Shortcut Stories in Zendesk 

To link Zendesk tickets to new Shortcut Stories:

1. Click Create Story in the Zendesk App on the sidebar
2. In the new dialog, add Story details and click Create Story
   1. The newly created Story will be linked to the Zendesk ticket that is open.

Linking Zendesk Tickets to Shortcut Stories in Shortcut

 If you wish to link a Zendesk ticket to a Shortcut Story from the Shortcut UI:

1. Copy the ticket URL in Zendesk
2. Open the right Story in Shortcut
3. Click Add External Ticket
4. Paste the ticket URL into the empty field
5. Click the Link to Story button

Updated April 16, 2025 17:58