Merging Your User Accounts

Shortcut makes it easy to create and login to different Workspaces from the same user account. However, if you find that you need to associate a different email with a Shortcut Workspace or consolidate Workspaces from separate Shortcut accounts into a single Shortcut account, this can be accomplished in two different ways.

Before You Join After You Join
If you haven't yet created a new Workspace or accepted an invite to a new Workspace using another email address, you can login to Shortcut, navigate to Settings > Email Addresses and add the new email address you want to use. After that has been confirmed, you can then accept invitations sent to either email address or make either email address primary in the Workspace.

Deleting Your User Account

If you are the sole Owner of the Organization within your account, that Organization and Workspace(s) will also be deleted, as well as your user data. If you do not want your Organization deleted, transfer your ownership first.

To delete your entire user account:

  1. Navigate to your Account Settings within the web app or mobile web.
  2. Select Delete Account within the Your Account section
  3. Follow the instructions to delete your account, and confirm.

Deleted user accounts and their data cannot be recovered once they are deleted.