Linking External Tickets to Shortcut Stories
[Apologies for the appearance - an updated image is under construction]
We offer logo support for several help desk and error tracking systems, when associated links are manually added to a Shortcut Story. We provide this support for the following systems:
- Zendesk
- Sentry
- GitHub
- Desk
- Figma
- Freshdesk
- Front
- Helpscout
- Intercom
- JIRA Servicedesk
- JIRA Projects
- Kustomer
- Rollbar
For all other links, we use the generic ticket icon.
Filtering in Shortcut Stories for External Tickets
Understanding which Stories have external tickets associated with them can help you set priorities. To view these Stories, open the Filters dropdown, scroll the list of options, or start typing a related keyword in the Search box, and then select "Has External Links".
By default, all Story cards with links from the providers noted above will display the number of associated tickets by ticket tracker type on the outside of the card. Hovering over that indicator will show a specific message. Stories that also contain links from other tools like Freshdesk, Slack, or Google Docs, for example, will show in the results, but may not have an indicator on the Story card.
Updated