Fields FAQ

Who will have access to Fields?

All plans will have access to the following Fields:

  • Technical Area
  • Skill Set
  • Product Area
  • Severity 
  • Priority
How are Fields different than Labels?
  • Fields help you establish a more structured process in your Workspace. Because Fields and their values are controlled by your Admin - there is more structure to Fields over Labels.
  • Labels are great because anyone in your Organization can create them, but they lack the structure of Fields. You should use Labels as a lightweight but unstructured way to organize your work.