Answered Free account and only 6 users. Will not let me add more

We are on the free plan and only have 6 active users out of 10.  But when I try to restore a user it says I'm at my limit.






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    Hi Mathew!


    Free plan accounts currently can only invite users as Admin role into the workspace (this change took place a couple of months ago). If the user you disabled was an Observer or Member before this change, you will not be able to restore them unless you upgrade to a plan that allows for this role to be added (currently, that's one of our paid plans).


    We can work around this by fully deleting this user and then for you to simply invite them back as an Admin. Please send us an email to with your organization name and the user in question and we'll be happy to look into this for you!




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