Shortcut FAQ


Do I need to update my organization's UTC offset to reflect Daylight Savings Time?

Yes. While we're considering ways to more smoothly handle time changes (such as by working with time zones instead of UTC offsets), currently an Organization's UTC offset needs to be manually updated by an Organization Owner or Admin whenever Daylight Savings Time begins or ends. If you're an Owner or an Admin, you can update your Organization's UTC offset to reflect DST by going to the settings gear wheel and then Workspace Settings > General Settings. This setting affects all dates and times in Shortcut. You may also want to double check and update your user account's UTC offset while you're there, found in Settings > Your Account > Your Profile. This setting affects the dates and times in notification emails that you receive from Shortcut.

Can I add a custom priority or custom field to a Story, Epic or Objective?

Not for now. We've found that custom fields have the ability to cause users more problems than they solve, but we are tracking this request internally. 

Currently, priorities in Shortcut are structured vertically in a workflow state column. The higher up in the column the Story, the higher its priority. By default, newly created Stories populate at the bottom of their assigned workflow state column, and they can be dragged up or down to change their priority.  

What we often recommend to Organizations, in tandem with our default priority system, is to useLabels (or for Objectives,Categories) to show or manage custom priorities on Stories and Epics. For instance, at Shortcut, we use severity labels to denote how urgent a reported or internally found bug is.

Although Objective categories are used to make grouping and filtering Objectives easier, the benefit to using labels on Stories and Epics is that each label has its own page and reporting in Shortcut. You and your team can see all Stories and Epics with that label and track progress on them as well. Shortcut also has Quick Filters and Spaces on the Stories page, which allows you to zero in to labeled Stories fast and easily.

How do multiple teams with different workflows work in Shortcut?

Shortcut was designed to get numerous teams on the same page and on one board. However, we understand that sometimes the workflow of one team is drastically different than another.

The first step is to create your Teams in Shortcut. Projects currently link to Workflows but we are actively designing a Team-to-Workflow relationship that will allow you to customize and automate your Workflows by Team. We know there is a natural connection between a Team and their process (aka their Workflow), so we want this reflected in Shortcut.

For now, you can use our Workflow feature to keep custom workflows separate but still maintain visibility and nurture collaboration across the entire organization. Get started with Workflows here!

Note that Projects can be used for further classifying work by component, focus area or product. If you do not have a need for this level of categorization, we recommend using a single Project for a Workflow.


Is there a size limit on upload in Shortcut?

Yes, there is a 50 MB file upload limit for all Workspaces. However, organizations on the Free plan may currently only upload files up to 10MB. That said - we don't impose any size limits to attachments uploaded from a cloud storage service (e.g. Dropbox, Google Drive, or Box), so you should be able to attach larger files from there.

Are there user permissions so that only certain users can see certain Stories/Epics/Projects?

We are continually trying to strike a balance between flexibility and simplicity in our UI/UX, and from our experience we’ve found that managing user permissions can quickly get complex and confusing. For this reason, permissioning is currently only supported at the Workspaces level.

If you'd like to give access to specific information, we recommend creating a new Workspace, adding the information there, and then inviting users to that Workspace as you like.

If you are on a Business or Enterprise plan, do not worry! You can have unlimited Workspaces with no additional charge. We count users at the Organization level, which means that you are billed for the total number of users in your Organization (past 10 users, of course), regardless of how many Workspaces they are members of. Inviting guests asObserver users(which are free and unlimited to paid subscriptions) might also be a good option for providing visibility to your work.


Do you offer an on-premises/self-hosted version of Shortcut?

We don't offer an on-premises/self-hosted version yet. However, we are tracking interest in this, and we'd love to hear from you about your company's requirements for a self-hosted version of Shortcut.

What's the difference between Projects and Objectives?

Projects represent any open-ended product, focus area or component. The most effective use cases for a Project are functional area (frontend, backend, etc) or component (API, web app, etc). If you do not have a need for this level of categorization, we recommend using a single Project for a Workflow. Projects don't have a defined start or end date, and every Story in Shortcut must be associated with a Project.

Objectives are a collection of Epics. Objectives are meant to provide a timeline view of your work, and to help with long-term planning. These also tend to have defined start and end dates.

Is there a way to share a Workspace with the public?

Currently only members of your Shortcut Workspace are able to access or view your Shortcut content. We offer Observer (read-only) roles, which are free to Organizations on a paid plan. If you'd like to give access to specific information, we recommend creating a new Workspace, adding the information there, and then inviting Observer users to that Workspace as you like. This might be a good way to give others visibility into what you're working on while we consider this feature.

Do you integration with any help desk tools?

We currently have an integration with Zendesk available.

We do have long-term plans to fully integrate with other popular help desk tools such as Help Scout, Intercom, Freshdesk, etc. For now, users with other help desks can still utilize the "External Tickets" field.

You can add tickets from those help desks within the Create Story and regular Story dialogues. Adding a ticket link will automatically populate the help desk's icon and name to lessen confusion as well. Example:


This is a great way to link support tickets to your Stories.

Do you offer time tracking integrations?

Building integrations around time tracking tools is something we plan to work on. There are third-party time tracking tools that currently integrate with Shortcut, like Toggl and Clockify, which work via a Chrome or Firefox extension. If you want to suggest that we integrate with your favorite time tracker, drop us a line!

What browsers does Shortcut support?

The Shortcut web experience ( is supported with the latest three versions of these desktop web browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Microsoft Edge

Our mobile web experience also supports:

  • Safari (iOS)
  • Chrome (Android / iOS)
  • Firefox (Android / iOS)


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